Privacy Policy

Welcome to Frome Birth Talk - Registered Charity No. 1175641. Supporting mothers’ mental health in Frome is at the heart of what we do, and we’re committed to respecting your privacy and protecting any personal information you share with us.

This Privacy Policy outlines how we handle your data in line with the General Data Protection Regulation (GDPR).

What Information Do We Collect?

We only collect personal information when you:

Use the Contact Us Page – If you send us a message, we’ll collect your name, email address, and any information you provide in the message.
Apply to Volunteer – If you complete our volunteer form, we’ll collect details such as your name, email address, and relevant information about your application.
Self-refer to a counselling session – If you send us a message, we’ll collect your name, email address, and any information you provide in the message.

We do not collect any sensitive data relating to your participation in our free counselling sessions, baby loss support groups, or toddler activities through our website.

Why Do We Collect Your Data?

Under GDPR, we must have a lawful basis to process your personal information. For the activities outlined above, our legal bases are:

Consent – You give us permission to collect and use your data when you fill out forms such as our Contact Us or Volunteer pages.
Legitimate Interests – We process your data to respond to queries or manage volunteer applications in a way that supports our mental health charity mission and does not harm your rights.

How Do We Use Your Information?

The information you share with us is used solely for:

Responding to queries or messages sent through the Contact Us page.
Processing and managing volunteer applications to help us run our Frome toddler group and other community activities.
Processing and managing your self referral for free counselling.

We do not use your data for marketing purposes and will never share, sell, or rent your information to third parties.

How Is Your Data Stored and Secured?

At Frome Birth Talk, protecting the data of mothers in Frome and our wider community is a priority. Here's how we ensure compliance:

Secure Storage – Your data is stored securely in password-protected systems and encrypted databases where applicable.
Access Control – Only authorised team members can access your data for the purposes outlined in this policy.
Data Minimisation – We collect the minimum amount of data necessary and retain it only for as long as needed.

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Access – Request a copy of the personal data we hold about you.
Rectification – Ask us to correct any inaccurate or incomplete data.
Erasure – Request that we delete your data (“right to be forgotten”), where applicable.
Restriction – Request a temporary halt on processing your data in certain circumstances.
Data Portability – Receive a copy of your data in a structured, commonly used format.
Objection – Object to the processing of your data for specific purposes.
Withdraw Consent – If we rely on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [insert contact email here]. We will respond within one month as required by GDPR.

Cookies and Tracking Technologies

Our website uses cookies to improve your experience and functionality. These cookies:

Help the site remember your preferences (e.g., font size or language).
Do not collect personal data or track your browsing activity beyond our site.

For more details, refer to our [Cookies Policy].

Third-Party Services

We do not share your personal data with third-party organisations unless legally required to do so. In rare cases, data may be shared with service providers (e.g., email hosting providers) solely to support our operations and under strict confidentiality agreements.

Contact Us

If you have any questions about this Privacy Policy, how we use your data, or your rights under GDPR, please get in touch:

Email: info@fromebirthtalk.org.uk
Address: Black Dog Cottage, Chapmanslade, Wiltshire, BA13 4AE

You can also contact the UK’s data protection authority, the Information Commissioner’s Office (ICO), if you’re unhappy with how we’ve handled your data. Visit www.ico.org.uk or call 0303 123 1113.

Last Updated

This Privacy Policy was last updated in December 2024. Thank you for trusting Frome Birth Talk, where we’re committed to supporting mothers’ mental health every step of the way.